Trust Center
Medallia Proprietary and Confidential
Welcome to Medallia's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security documentation. Medallia offers a wide variety of products in order to best serve our customers. This page will provide information that is useful to every customer such as our corporate security including policies and standards.
To find information that is specific to the product or products you use today or are interested in learning more about, please use the dropdown menu on the top of the screen!
We’re thrilled to share an important milestone in our journey to provide you with secure, reliable, and transparent services. Medallia's Medallia Experience Cloud (MEC) product is now registered for CSA STAR Level 1, a globally recognized standard for cloud security!
This certification is a testament to our commitment to:
- Security: Safeguarding your data with robust controls.
- Transparency: Demonstrating our practices meet industry-leading cloud security standards.
- Trust: Ensuring you can rely on us to protect your critical information.
What is CSA STAR Level 1? The CSA (Cloud Security Alliance) Security, Trust, Assurance, and Risk (STAR) certification is awarded to organizations that meet rigorous cloud security requirements. Achieving Level 1 means we’ve published a detailed self-assessment aligning with the industry-standard CSA Consensus Assessments Initiative Questionnaire (CAIQ).
What does this mean for you? You can continue to trust Medallia with confidence, knowing our commitment to cloud security and data protection is stronger than ever. You may also download the CAIQ from the listing directly or on our Trust Center on the MEC page as well as the STAR Registry URL above.
Thank you for choosing Medallia as your trusted partner. If you have any questions or would like to learn more about our security practices, please check out our Trust Center at https://trust.medallia.com/ or reach out to csa@medallia.com.
Here’s to building a more secure future together!
AI
AI
We take the development and usage of AI seriously in our organization and work to ensure security and reliability of our solutions through a strong commitment to responsible and ethical AI practices. To learn more about AI at Medallia, please click "Get Access" at the top of the page and register!
Blue Cross Blue Shield of Massachusetts
Boston Scientific
CVS Health
FEMA (The Federal Emergency Management Agency)
Four Seasons Hotels and Resorts
Frame.io
H&R Block
Johnson & Johnson
Madison Square Garden
Margaritaville Resorts & Hotels
Marriott International
Mercedes-Benz
Shopify
TBC
Tumi
Zurich InsuranceIf you need help using this Trust Center, please contact us.
If you think you may have discovered a vulnerability, please send us a note.